Telus shows why it's good to have friendly and helpful staff
Last week I wrote about a little billing fiasco on my last bill - the week was so busy I didn't end up calling back until today to find out if there was a solution.
There in fact was - Telus' IT guys did a good job of quickly repairing the issue which made incoming messages look like they were outgoing if they were from a certain website.
I vowed to try and milk this inconvenience for free perks, but the staff I dealt with were friendly and even sympathetic - talking about how they understand this is annoying. As a result, not only did I not feel much in the way of annoyance, I forgot about my grand plan to win additional perks.
I still might have remembered to ask if this started to turn into a hassle, but I was quickly transferred from the initial calltaker to an even wiser member of the team who quickly tracked down the correct incident ticket, made sure I would get the correct credit applied to my next bill, and apologized again for their gaffe.
So there you have it - anecdotal proof that having well trained, polite and competent staff ultimately saves your business money in the form of less credits spent on making up for your other mistakes.
The steak was a bit burnt, but the staff was so friendly and helpful in helping us find out way out of Georgetown that we almost forgot all about it - except for the photo taken for posterity.